"I mostly enjoy the broad product knowledge provided to the contact center team because you don’t only tend to learn how casino operation works but you also get to learn the hotel procedures."

Assistant Manager, Contact Center

Assists and manages the day-to-day operation of inbound & outbound sales of Premium and Mass Players for hotel accommodation.

Monitor the team in terms of work performance, keeps the team updated through shift briefings, resolves customer complaints, ensure all procedures/policies are implemented as planned.